Frequently Asked Questions (FAQ)

1) Where do you ship?
We currently ship within the continental United States.

2) How long does processing take?
Orders are processed within 1–2 business days (Mon–Fri).

3) How long does delivery take?
Delivery typically takes 3–7 business days after shipment, depending on your location and carrier.

4) Will I receive tracking?
Yes. Every order receives a tracking number once shipped.

5) How do I request a return?
Email info@fgm-store.com
 with your order number and return reason. We’ll provide instructions if approved.

6) What is your return window?
You have 30 days after receiving your item to request a return.

7) When will I receive my refund?
If approved after inspection, refunds are issued to the original payment method within 10 business days.

8) What if my order arrives damaged or incorrect?
Contact us immediately at info@fgm-store.com
 and we will resolve it promptly.

9) What payment methods do you accept?
We accept major payment methods offered at checkout (e.g., card and digital wallet options).

10) How can I contact customer support?
Email: info@fgm-store.com

Phone: +1 (973) 856-9585
Hours: Mon–Fri, 9:00–17:00 EST